Tuesday, April 12, 2011

Wikipedia’s CEO

I use Wikipedia—a nonprofit company—all the time, a wonderful resource that only the internet technology could platform and this profile of the current CEO from Fast Company is terrific.

An excerpt.

“Millions of Wikipedians are familiar with the charismatic man who founded Wikipedia, Jimmy Wales -- it was his twinkling mug that was plastered atop the site during the recent 10th-anniversary fundraising effort, encouraging users to donate money to the "temple of the mind" that they had all built together. But few know Gardner, the 44-year-old former journalist who was brought in four years ago to right the foundation's worrisomely listing ship.

“At the time, the sprawling, collaborative reference site already had a visibility and reach that few sites can match. Yet when Gardner arrived, it was managed by just seven people from a strip-mall office in Florida -- and Wikimedia's finances were under intense pressure.

“In short order, Gardner began aggressively raising money, as evidenced by that triumphant anniversary campaign, which raised $16 million in 50 days late last year. (Before Gardner, the foundation's efforts at fundraising ran along the lines of, literally, "Let's buy Brion a laptop.") She moved Wikimedia to a downtown San Francisco building and bulked up the full-time staff to 56 employees, with plans to add 40 more positions in the newly created community-outreach and global-development departments. She implemented criminal background checks and expense policies -- basics for some businesses, but a level of professionalism Wikimedia had never before embraced.

“Three years into the job, Gardner remains one of only two women running a top-10 website. Under her watch, Wikipedia is now bigger and more stable than ever. A recent Pew survey revealed that 53% of adult American Internet users visit Wikipedia regularly. More than 400 million users visit it each month. It would cost $50,000 to print one copy of the 3.5 million articles housed on English Wikipedia alone. (Forget the 250-plus Wikipedias in languages ranging from Amharic to Tamil.) And that one copy would fill up 1,500 books at 1,500 pages per book.

“But Wikipedia also has real challenges to confront: a growing sense of insularity among seasoned editors who can set a punitive, unwelcoming tone for newcomers; a dearth of women editors (only 13% -- unacceptable, according to Gardner); and perhaps most alarming, a shrinking pool of overall regular contributors to English Wikipedia, down by one-third since March 2007.

“Still, Gardner's ambitions are huge. She is opening a Wikimedia office in India this spring, with future plans for offices in Brazil and the Middle East and North Africa. Determined that the site not consist primarily of white people in rich countries pontificating on behalf of the rest of the globe, she wants to focus on growing Wikipedia participation in the developing world. She aims to double the number of Wikipedia users to a billion within five years. "What could be better than people who don't have access to knowledge getting the ability to find out whatever it is that they want to find out?" she says. "And that's what I think is so gorgeous about Wikipedia -- it's this limitless space; it can be as big as it needs to be. It can actually contain the sum of everything that we know, right?"